PRIVACY POLICY
Last Updated on 04/08/2026
THIS PRIVACY POLICY EXPLAINS HOW WE, NEMADHI LLP, BEARING LLPIN ACW-3822, COLLECTS, USES, STORES, PROCESSES, AND SAFEGUARDS ANY DATA OR INFORMATION THAT YOU PROVIDE THROUGH OUR WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS SET OUT HEREIN, PLEASE REFRAIN FROM USING THIS WEBSITE.
THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN COMPLIANCE WITH THE INFORMATION TECHNOLOGY ACT, 2000, AND THE APPLICABLE RULES AND REGULATIONS MADE THEREUNDER, INCLUDING AMENDMENTS THERETO. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
1. Introduction
This website is operated by Nemadhi LLP (“We”, “Us or “Our”), which offers counselling and mental wellness services through an integrative therapeutic approach tailored to the unique needs of each individual. We are committed to safeguarding the privacy and confidentiality of individuals who access or use this website. This Privacy Policy outlines how We collect, use, store, protect, process, and disclose the data and information provided by users (“You”, “Your”, or “Client”) while accessing or using this website. Through the website, We aim to provide professional guidance and emotional support to help You address Your personal challenges and improve Your emotional well-being.
2. Categories of Data Collected
2.1 For all the services provided by Us, We may collect:
a. Your full name, age, date of birth, and gender;
b. Your contact details (email and phone number);
c. Your reasons for seeking service;
d. Your medical history, where required for the specific Service You avail;
e. Your payment and transaction details;
f. Your device and browser metadata including unique device identifiers, mobile network information, internet service provider, IP Address, Telecom service provider, browser type;
3. Purpose of Collection and Use of Data
3.1 All data collected by Us is used solely for the following purposes:
a. To facilitate and manage session bookings;
b. To communicate with You for session scheduling, rescheduling, or cancellations;
c. To provide appropriate and personalised counselling services; and
d. To comply with applicable requirements under law.
3.2 No data collected through the website or during sessions shall be used for any commercial, marketing, or third-party purposes. We do not sell, trade, rent to any such third party under any circumstance.
3.3 We do not undertake any behavioural tracking or monitoring, nor do We engage in targeted or personalised advertising based on Your use of the Website or the Services.
4. Consent
4.1 By using the website, You consent to the collection, storage, use, processing, disclosure, and transfer of Your data in accordance with this Privacy Policy.
4.2 You acknowledge that the data provided by You is shared voluntarily, either directly with Us or through a third party or organisation authorised by You. You may choose not to provide certain information; however, in such cases, We may be unable to provide certain services or access to parts of the website.
4.3 The Services offered through the website are intended only for individuals who are 18 years of age or older. In cases where counselling services are to be provided to a minor, the parent or lawful guardian of such minor must provide prior informed and express consent on behalf of the minor for:
a. the minor to access and receive the Services; and
b. the collection, storage, use, processing, disclosure, and transfer of the minor’s data in accordance with this Privacy Policy and applicable law.
By providing such consent, the parent or lawful guardian confirms that they are legally authorised to act on behalf of the minor and agree to this Privacy Policy in its entirety on the minor’s behalf.
5. Confidentiality
5.1 We are committed to maintaining the confidentiality and privacy of all information shared by You in the course of accessing this website. Any personal information, records, communications, disclosures, or materials shared by You during registration or during the sessions, shall be treated as confidential.
5.2 We shall not disclose, share, publish, or otherwise communicate any confidential information relating to You except in the circumstances set out in Clause 6 of this Privacy Policy.
6. Permitted Disclosures
6.1 We may share Your information only in the following circumstances:
a. With third-party websites, service providers or payment processors integrated with Us, solely to deliver Our Services; or
b. Where disclosure is required or mandated by any applicable law or pursuant to any court order or direction issued by a competent authority; or
c. Where a valid court order or direction from a competent authority requires disclosure of specific information, such disclosure shall be made in strict compliance with the order and only to the extent required; or
d. Where, in Our reasonable opinion, You exhibit behaviour or intentions indicating a risk of self-harm, suicide, or serious harm; or
e. Where, in Our reasonable opinion, You pose a threat of serious harm to another individual or third party; or
f. Where there are reasonable grounds to believe that a child, a vulnerable person, or any other individual requiring protection under applicable law is at risk of abuse, neglect, exploitation, or any other safeguarding concern; or
g. Where You participate in group counselling, couple therapy, family counselling, or any similar sessions involving multiple participants, to the extent disclosure of relevant information is reasonably necessary for the effective provision of such Services; or
h. Where disclosure is necessary to protect Our legal rights, enforce Our Terms of Use, prevent fraud or unlawful activities, to the extent permitted under applicable law.
6.2 All authorised third parties receiving such information are contractually bound to maintain confidentiality and use the information only for the specific purpose for which it was shared.
7. Data Security Measures
7.1 We apply commercially reasonable technical and organisational safeguards to protect Your information against unauthorised access, loss, misuse, alteration, or destruction. Notwithstanding the same, We assume no liability for disclosure of Your information arising from causes beyond Our reasonable control, including device theft or loss, errors in transmission, or unauthorised third-party access despite reasonable safeguards being in place.
7.2 In the event of a data breach, We shall, without undue delay, notify the Data Protection Board of India and the affected Clients as prescribed under the applicable law.
8. Third-Party Links and Disclosures
8.1 You may be redirected to third-party links – Calendly or Google Calendar, to book sessions with Us. Your access to and use of such third-party platforms shall be subject to their respective privacy policies. We encourage You to review their policy before accessing or providing any personal information through those platforms.
8.2 We do not control and are not responsible for the privacy practices or content of such third-party platforms. If You choose not to consent to the collection, use, or processing of Your information by such third-party platforms, You may be unable to schedule or complete a booking for Our Services through the Website.
9. Retention of Data
We retain Your information for a period of one (1) year from the date of completion of Your last session or engagement with Us. Upon expiry of this period, or upon withdrawal of Your consent (whichever is earlier), We shall securely delete or anonymise Your personal data unless retention is required by applicable law.
10. Your Rights
10.1 You have the following rights with respect to Your data:
a. The right to obtain information about the data processed by Us.
b. The right to correction or updating of inaccurate or incomplete data.
c. The right to erasure or deletion of data
d. The right to withdraw consent for processing of data at any time, without affecting the lawfulness of processing prior to such withdrawal.
In such cases, We may be unable to provide some or all of the Services available through the website.
e. The right to nominate another individual to exercise Your rights under this Privacy Policy in the event of Your death or incapacity.
10.2 To exercise any of these rights, You may contact us at help@nemadhi.com We shall respond to such requests promptly, in accordance with applicable law.
10.3 If You are a resident of the United States, You have the additional right to request details of the personal data We retain.
10.4 If You are a resident of the United Kingdom, You have the additional right to request portability of Your data and to raise concerns with Your local data protection regulator if You remain dissatisfied after contacting Us.
10.5 If You are a resident of Australia, You have the additional right to be informed of the countries to which Your personal data may be disclosed.
10.6 If You are a resident of a jurisdiction not specifically named in Clause 6 above, and that jurisdiction’s law confers rights over Your personal data beyond those set out in this Policy, We will, on request and to the extent reasonably practicable, afford You the additional rights available to You under the law of Your place of residence.
10.7 If Your grievance is not redressed within thirty (30) days of being raised or if You remain dissatisfied with Our response, You may escalate the matter to the Data Protection Board of India.
11. Cookies
The website uses cookies to analyse website traffic and optimise the user experience. By continuing to use the website, You consent to the use of cookies in accordance with this Policy. You may disable cookies through their browser settings; however, this may affect the functionality of certain features of the website. Data collected through cookies is aggregated and anonymised and is not linked to individual to You.
12. Grievance Redressal Mechanism
For any privacy related queries or requests, please contact us at – help@nemadhi.com
13. Amendments to this Privacy Policy
We reserve the right to update or amend this Privacy Policy from time to time, in accordance with changes in applicable law or any internal practices. Any material changes shall be notified to You via the registered email address and through a prominent notice on the website. Continued use of the website or counselling Services following such notification shall constitute acceptance of the revised Policy.
